Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent represents Accor at the front desk, welcoming guests, completing check-ins and check-outs, processing payments, handling reservations, answering enquiries and resolving concerns professionally. Applicants should have strong communication and customer-service skills, a friendly and confident manner, good attention to detail and the ability to remain calm during busy periods. Previous hotel or reception experience is desirable, along with basic computer skills and the flexibility to work mornings, evenings, weekends and public holidays. Candidates are expected to be well presented, reliable, team-oriented and committed to creating a positive guest experience. Knowledge of hotel systems and additional languages may be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mövenpick and Fairmont, covering luxury, premium, midscale and economy accommodation. Accor focuses on creating welcoming guest experiences while supporting responsible tourism, inclusion, employee development and sustainable hotel operations. In Australia, the company manages properties in major cities, regional destinations and resort locations. The Guest Service Agent role is likely based at Novotel Melbourne Glen Waverley, a full-service hotel serving business travellers, families, event guests and leisure visitors. Employees generally work in collaborative, multicultural teams and may receive access to training, career progression and staff benefits through Accor's hospitality network.