Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-in and check-out, processes reservations and payments, answers questions, handles requests, and coordinates with housekeeping and other hotel departments. Candidates should have previous hotel, reception, or customer-service experience, strong communication and computer skills, a professional presentation, and the ability to remain calm while solving problems. Knowledge of hotel systems such as Opera is advantageous. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. Accor expects a friendly, reliable, team-oriented employee who can deliver efficient, personalised service and create a positive guest experience.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts, and lifestyle properties across luxury, premium, midscale, and economy segments. Its portfolio includes well-known brands such as Sofitel, MGallery, Pullman, Novotel, Mercure, ibis, and Mantra. Accor focuses on creating welcoming guest experiences while providing career opportunities in hotel operations, food and beverage, sales, finance, technology, and management. In Australia, the company operates properties in major cities, regional destinations, and coastal holiday locations, including Noosa. Employees generally benefit from structured training, international career pathways, staff accommodation or travel-related offers at selected properties, and access to Accor's loyalty and learning programs. The company promotes cultural diversity, sustainability, responsible business practices, and professional development across its workforce.