Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent represents Accor at the front desk and delivers welcoming, efficient service throughout each guest’s stay. Responsibilities typically include check-in and check-out, handling reservations and payments, responding to guest requests, providing local information, resolving concerns, and coordinating with housekeeping and other departments. Candidates should have strong communication and customer-service skills, a professional presentation, computer confidence, and good attention to detail. Previous hotel or front-office experience is helpful, while a positive attitude, reliability, flexibility, and the ability to work shifts, weekends, and public holidays are expected. Knowledge of hotel systems and additional languages may be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a leading international hospitality group operating hotels, resorts, and serviced residences across many market segments, from economy accommodation to luxury properties. Its brands include ibis, Novotel, Mercure, Mantra, Pullman, Mövenpick, Sofitel, Fairmont, and Raffles. Accor’s hotels focus on welcoming guests, providing memorable experiences, and supporting responsible tourism and local communities. The company employs people in hotel operations, food and beverage, housekeeping, sales, technology, finance, and management. In Australia, Accor operates properties in major cities, regional destinations, and resort locations, offering opportunities for both experienced hospitality professionals and people beginning their careers. Employees may also benefit from international hotel exposure, staff accommodation at selected properties, training, and access to the company’s global benefits and loyalty programs.