Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes payments, answers enquiries, handles reservations and responds promptly to guest requests. The role typically requires previous hotel, customer service or front-office experience, strong communication skills, professional presentation and confidence using hotel property-management systems. Candidates should be friendly, reliable, well organised and comfortable working rotating shifts, including weekends, evenings and public holidays. Good English communication, problem-solving ability and attention to detail are expected. Experience with Accor systems or knowledge of Sydney is advantageous. A genuine commitment to hospitality and creating positive guest experiences is essential.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced apartments across more than 100 countries. Its portfolio includes well-known brands such as ibis, Novotel, Mercure, Pullman, Sofitel, Fairmont, Raffles and Mövenpick. Accor provides accommodation, food and beverage, meetings, wellness and lifestyle services for business and leisure travellers. The company places strong emphasis on guest experience, inclusion, sustainability and employee development through training and internal career opportunities. This position is associated with Accor’s Sydney operations at 433 Kent Street, where front-office employees support guests throughout their stay and help maintain service standards. Benefits may vary by property and employment arrangement, but can include staff accommodation or travel discounts, meals, training and access to the ALL Heartists employee benefits program.