Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, coordinates with housekeeping and other departments, and helps resolve guest concerns. Candidates should have previous hotel, resort, reception, or customer-service experience, strong communication skills, professional presentation, basic computer and cash-handling ability, and a genuine focus on hospitality. Flexibility to work rotating shifts, weekends and public holidays is expected. Knowledge of hotel systems such as Opera is advantageous. The successful candidate should be friendly, reliable, well organised, culturally aware, and able to remain calm while delivering personalised service in a busy resort environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mövenpick and Fairmont, covering luxury, premium, midscale and economy accommodation. Accor focuses on creating memorable guest experiences through service, local engagement, responsible tourism and strong workplace culture. The company employs hundreds of thousands of people globally across hotel operations, food and beverage, wellness, sales, administration and support functions. In Australia, Accor operates properties in capital cities, regional destinations and resort locations, offering career pathways, staff benefits, training and opportunities to move between brands and countries. The Port Douglas opportunity is associated with Accor’s tropical North Queensland resort operations, where guest service is central to the visitor experience.