Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, coordinates guest requests, and supports a smooth stay. Candidates should have strong customer-service and communication skills, a professional presentation, attention to detail, and the ability to remain calm in a busy environment. Previous hotel or front-office experience is advantageous, along with familiarity with reservation systems and point-of-sale procedures. The role may require flexible availability, including weekends, evenings and public holidays. A positive, team-focused attitude and willingness to work in a resort environment are important. A valid Australian work right is generally required.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across the world. Its portfolio includes well-known brands such as Fairmont, Sofitel, Pullman, Mövenpick, Novotel, Mercure, ibis and many others. Accor properties range from economy accommodation to luxury resorts, offering careers in guest services, food and beverage, housekeeping, sales, administration and hotel management. The company promotes its hospitality culture through the ALL – Accor Live Limitless loyalty platform and provides employees with opportunities to work across different brands and destinations. This position is associated with Accor’s resort operations in the Bunker Bay and Margaret River region of Western Australia, a destination known for beaches, nature, wine, food and relaxed coastal tourism.