Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Supervisor supports the Front Office Manager in delivering efficient, welcoming guest services. Requirements generally include previous hotel reception or supervisory experience, strong communication and organisational skills, confidence using property-management systems, and the ability to work rotating shifts, weekends and public holidays. The successful candidate is expected to lead and coach reception staff, coordinate arrivals and departures, handle guest requests and complaints professionally, maintain accurate financial and reservation records, and ensure Accor service standards are consistently met. A positive attitude, polished presentation, local knowledge and a genuine commitment to hospitality are important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy segments. Its portfolio includes well-known brands such as Sofitel, Pullman, MGallery, Mövenpick, Novotel, Mercure, ibis and Mantra. Accor focuses on creating memorable guest experiences while supporting sustainable operations, local communities and career development for its employees. The company offers opportunities across front office, food and beverage, housekeeping, sales, administration and hotel leadership. In Australia, Accor manages properties in major cities, coastal destinations and regional centres, serving leisure, business and group travellers. Team members are generally expected to demonstrate professional service, cultural awareness, teamwork and a commitment to the company’s hospitality standards.