Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Agent provides welcoming, efficient service throughout the guest journey, including check-in and check-out, handling enquiries, processing payments, managing guest requests, and resolving concerns professionally. The role requires strong communication, customer-service, and organisational skills, along with confidence using hotel systems and working in a fast-paced environment. Previous hotel, reception, or guest-services experience is advantageous. Candidates are expected to be polished, personable, attentive to detail, flexible with shifts, and comfortable working evenings, weekends, and public holidays. A professional appearance, positive attitude, teamwork, and the ability to create memorable experiences are essential. Knowledge of local Melbourne attractions and a commitment to Accor service standards would also be valued.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts, and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Fairmont, Pullman, Novotel, Mercure, ibis, Mövenpick, and The Sebel, covering luxury, premium, midscale, and economy accommodation. Accor focuses on creating welcoming stays through attentive service, comfortable accommodation, dining, wellness, and business facilities. The company also promotes career development, internal mobility, diversity, and sustainable tourism through its hospitality and loyalty ecosystem. In Australia, Accor manages properties in major cities, regional destinations, and resort locations. Guest Experience Agents support the company’s customer-first approach by providing personalised assistance, responding to needs quickly, and representing the hotel professionally from arrival through departure.