Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
Accor is seeking a Guest Service Agent to welcome guests, manage check-ins and check-outs, handle reservations and payments, respond to questions, and resolve issues professionally. Candidates should have customer-service or hotel reception experience, strong communication skills, a friendly and confident manner, and good attention to detail. The role requires flexibility to work shifts, including evenings, weekends and public holidays. Familiarity with hotel systems, cash handling and general computer applications is useful. The successful candidate is expected to deliver warm, efficient service, maintain accurate records, support other departments and represent Accor positively at all times. Australian work rights and the ability to work reliably in a busy hotel environment are generally required.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy segments. Its portfolio includes well-known brands such as Raffles, Fairmont, Sofitel, Pullman, Novotel, Mercure, ibis and Mövenpick. Accor properties serve business and leisure travellers in major cities, regional destinations and resort locations worldwide. The company places strong emphasis on guest experience, teamwork, inclusion, professional development and sustainable tourism. In Australia, Accor operates a broad network of hotels and offers opportunities in front office, food and beverage, housekeeping, administration, events and hotel leadership. Employees may benefit from brand training, internal career mobility and staff travel or accommodation-related benefits, subject to the property and employment conditions. The Guest Service Agent position supports Accor’s commitment to welcoming guests with efficient, friendly and personalised service.