Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent supports guests throughout their stay by managing check-ins and check-outs, processing reservations and payments, answering enquiries, handling requests, and coordinating with housekeeping and other hotel departments. Candidates should have strong communication and customer-service skills, a professional presentation, good computer literacy, and the ability to remain calm and organised in a busy environment. Previous hotel, reception, or customer-facing experience is advantageous. Flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays, is generally expected. The successful candidate should be welcoming, attentive to detail, reliable, and committed to delivering a positive Mercure guest experience.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Mercure Perth
Mercure Perth is part of Accor, a major international hospitality group operating hotels, resorts, and serviced residences across many countries. Mercure is a midscale hotel brand known for combining reliable international standards with a strong connection to local character, culture, and cuisine. The Perth property serves business and leisure travellers visiting Western Australia’s capital, offering accommodation, dining, meeting facilities, and guest services. Employees typically work in a multicultural environment with opportunities to develop customer-service, operational, and leadership skills. Accor commonly provides access to training, internal career pathways, and employee benefits, although conditions vary by property and employment agreement. The hotel values warm service, teamwork, professionalism, and a genuine interest in helping guests enjoy their stay.