Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent (Parental Leave Cover)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent supports the front office operation by welcoming guests, handling check-ins and check-outs, processing payments, managing reservations and requests, answering enquiries, and coordinating with housekeeping and other departments. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail, and the ability to remain calm in a busy hotel environment. Previous hotel, reception, or customer-facing experience is preferred. Familiarity with hotel systems, cash handling, and Opera or similar property-management software is advantageous. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays, as well as the legal right to work in Australia.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sofitel Adelaide
Sofitel Adelaide is a luxury hotel operated under Sofitel, Accor’s French-inspired premium hospitality brand. Located in Adelaide, South Australia, the hotel combines contemporary Australian design with Sofitel’s emphasis on French elegance, personalised service, and culinary experiences. Its operations typically include guest rooms and suites, restaurants and bars, meeting and event facilities, fitness and leisure services, and a range of guest-support departments. Accor is one of the world’s largest hospitality groups, with a broad portfolio of hotel brands spanning luxury, premium, midscale, and economy accommodation. Employees generally work in a multicultural environment with structured training, internal mobility, and access to the group’s hospitality network. Sofitel Adelaide serves business travellers, leisure guests, conference visitors, and international tourists, making front-office roles highly focused on warm, efficient, and culturally aware guest service.