Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Centre Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Centre Agent supports hotel guests by handling telephone enquiries, room-service requests, reservations, complaints and general information. The role requires excellent spoken and written English, confident phone manner, strong customer-service skills and the ability to use hotel systems accurately. Previous experience in a hotel, contact centre or guest-services environment is desirable. The successful candidate is expected to remain calm under pressure, communicate warmly and professionally, respond promptly, protect guest privacy and coordinate effectively with housekeeping, food and beverage and front-office teams. Flexibility to work rotating shifts, including evenings, weekends and public holidays, is usually required.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sofitel Adelaide
Sofitel Adelaide is a luxury hotel operated by Accor, one of the world’s largest hospitality groups. Sofitel combines French-inspired elegance with the character and culture of each destination, offering accommodation, dining, meetings and guest experiences for leisure and business travellers. Located in Adelaide, the hotel is part of a global network that includes brands ranging from luxury and premium properties to midscale and economy hotels. Accor places strong emphasis on guest satisfaction, professional development, inclusion and internal career mobility. Employees may access training, staff benefits and opportunities to move between hotels, brands and countries. At Sofitel Adelaide, the Guest Service Centre works closely with other departments to deliver polished, personalised service throughout a guest’s stay.