Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience All Rounder
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience All Rounder supports an excellent guest journey across front office, concierge and hotel operations. Typical responsibilities include welcoming guests, handling check-ins and check-outs, responding to enquiries, processing payments, assisting with luggage or local recommendations, and supporting other departments when required. Candidates should have strong communication and customer-service skills, a professional and friendly manner, good attention to detail, and the ability to remain calm during busy periods. Previous hotel, tourism, reception or hospitality experience is advantageous, along with basic computer skills. Flexibility to work mornings, evenings, weekends and public holidays is expected. A genuine interest in creating memorable experiences and working collaboratively in a multicultural team is important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Novotel Surfers Paradise
Accor is a major international hospitality group operating hotels, resorts and serviced residences across numerous countries and brands, including Novotel, Mercure, ibis, Pullman and Fairmont. The group focuses on welcoming guests, delivering reliable service and creating meaningful travel experiences. Novotel is Accor’s internationally recognised midscale brand, designed for business and leisure travellers with comfortable accommodation, dining and practical guest facilities. Novotel Surfers Paradise is located in the centre of Queensland’s Gold Coast, close to the beach, shopping, restaurants and entertainment precincts. The hotel serves domestic and international visitors and offers employees exposure to busy, multicultural hospitality operations. Accor generally supports training, internal career mobility, employee benefits and professional development across its properties.