Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Director of IT Service Operations, Pacific
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Director of IT Service Operations, Pacific leads technology service delivery across Accor properties in Australia, New Zealand and the Pacific. Responsibilities typically include managing IT service standards, infrastructure support, cybersecurity coordination, vendors, budgets, incident resolution and operational improvement. Candidates are expected to have substantial experience in IT service management, preferably within hospitality or a large multi-site organisation, along with strong knowledge of ITIL practices, cloud services, networks and enterprise systems. The role requires proven leadership, commercial awareness, excellent stakeholder communication and the ability to manage regional teams and priorities. A relevant degree or professional IT qualification, together with experience leading transformation and service-performance initiatives, is likely to be valued.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sydney
Accor is a major international hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy segments. Its portfolio includes brands such as Raffles, Fairmont, Sofitel, Pullman, Mövenpick, Novotel, Mercure, ibis and many others. Accor combines accommodation, food and beverage, meetings, wellness and loyalty services, with properties in more than 100 countries. In the Pacific region, the company operates a substantial network across Australia, New Zealand and nearby destinations, supported by regional corporate and technology teams. Accor promotes guest-focused service, responsible tourism, inclusion and career mobility. This role would support reliable, secure and consistent technology operations across a geographically dispersed hotel network, working with property leaders, regional executives, technology partners and global IT functions.