Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations, processes payments, responds to enquiries, and supports a smooth stay. Candidates should have strong communication and customer-service skills, a professional presentation, basic computer knowledge, and the ability to work accurately under pressure. Previous hotel, reception, or hospitality experience is advantageous, although training may be provided. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. Candidates are expected to be friendly, reliable, well organised, commercially aware, and committed to Accor service standards while working effectively with colleagues.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About ibis budget Sydney Airport
ibis budget Sydney Airport is part of Accor, a major international hospitality group operating hotels, resorts, and other accommodation brands worldwide. The hotel provides practical, affordable accommodation close to Sydney Airport and serves airline passengers, short-stay visitors, business travellers, and guests needing convenient access to transport links. As an economy-focused ibis budget property, it emphasises value, efficiency, cleanliness, and friendly essential service. Employees typically work in a fast-paced environment where teamwork, accurate guest administration, and efficient problem-solving are important. Accor promotes career development, international mobility, learning opportunities, and an inclusive workplace across its global network. The Sydney Airport location offers exposure to a diverse range of travellers and the operational demands of a busy airport hotel.