Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Assistant Manager (Duty Manager)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Assistant Manager, or Duty Manager, supports the Front Office Manager in leading daily hotel operations at Pullman Sydney Airport. Requirements generally include previous supervisory experience in hotel reception or guest services, strong knowledge of front-office procedures, excellent communication skills, and confidence using property-management systems. The candidate is expected to supervise and coach the front-office team, manage check-ins and check-outs, resolve guest concerns professionally, coordinate with other departments, maintain service standards, handle operational issues, and act as the senior manager on duty when required. Flexibility to work rotating shifts, weekends, public holidays, and overnight duties is essential. A polished appearance, sound judgment, commercial awareness, and a genuine commitment to guest satisfaction are also expected.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Pullman Sydney Airport
Accor is a major international hospitality group operating hotels, resorts, serviced apartments, and lifestyle properties across more than 100 countries. Its portfolio includes well-known brands such as Pullman, Novotel, Mercure, ibis, Fairmont, Sofitel, Mövenpick, and Raffles. Accor focuses on guest experience, responsible hospitality, employee development, and creating consistent service standards across its properties. Pullman is the group’s upscale brand, designed for business and leisure travellers who value productivity, contemporary design, wellness, and connected experiences. Pullman Sydney Airport is located close to Sydney Airport and serves international travellers, airline crews, corporate guests, and event visitors. Employees typically work in a multicultural environment with access to training, internal career opportunities, staff rates, and benefits through Accor’s employee programmes.