Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations All Rounder
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations All Rounder supports the hotel’s reservations operation by handling bookings, amendments, cancellations, guest enquiries and accurate record keeping. The role typically requires previous hotel, reservations or customer-service experience, strong communication skills, attention to detail and confidence using reservation or property-management systems. Candidates should be comfortable working with booking channels, rates, availability and payment information, while delivering friendly and professional service. Flexibility is important, as the position may involve rotating shifts, weekends and public holidays. The successful candidate is expected to work collaboratively with Front Office and Revenue teams, respond promptly to enquiries, meet service standards and help maximise room revenue. Knowledge of Accor systems and local tourism is advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Novotel Surfers Paradise
Novotel Surfers Paradise is a large Accor hotel located in the heart of Queensland’s Gold Coast, close to Surfers Paradise Beach, shopping, restaurants and major attractions. The hotel serves leisure travellers, families, groups and business guests, with accommodation, dining, meeting facilities and guest services. It operates under the Novotel brand, which is part of Accor, a major international hospitality group with hotels and resorts across the world. Accor is known for its broad portfolio of accommodation brands, structured training, employee benefits and opportunities for internal mobility. In this role, employees can expect a busy, multicultural environment where guest satisfaction, teamwork and commercial performance are important. The property’s central location creates a high-volume reservations setting influenced by holidays, events and seasonal tourism.