Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Agent is responsible for creating welcoming, personalised experiences for hotel guests from arrival through departure. Typical duties include check-in and check-out, handling enquiries, coordinating guest requests, explaining hotel facilities, processing payments, managing reservations and resolving complaints professionally. The role requires strong communication, customer-service and organisational skills, attention to detail, computer literacy and a confident, friendly manner. Previous experience in hotel reception, concierge or guest services is preferred, along with flexibility to work rotating shifts, weekends and public holidays. Candidates are expected to represent Accor professionally, anticipate guest needs, work effectively with other departments and maintain high service standards in a busy environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced accommodation across more than 100 countries. Its portfolio includes brands such as Sofitel, Pullman, Mövenpick, Novotel, Mercure, ibis, Fairmont and Raffles, serving luxury, premium, midscale and economy markets. Accor focuses on memorable guest experiences, responsible tourism, employee development and inclusive workplaces. In Australia, its properties range from city hotels and airport accommodation to resorts and regional destinations. Employees commonly benefit from structured training, internal mobility, staff travel or accommodation programs and access to the ALL - Accor Live Limitless loyalty network. Hotel teams work across front office, food and beverage, housekeeping, events, engineering and corporate functions, providing opportunities for both entry-level applicants and experienced hospitality professionals.