Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, processes requests, and helps resolve concerns professionally. Candidates are generally expected to have previous hotel, customer service, or front-office experience, strong communication and organisational skills, basic computer knowledge, and a professional presentation. Availability for rotating shifts, including mornings, evenings, weekends, and public holidays, is commonly required. Fluency in English and the legal right to work in Australia are essential. Accor expects a friendly, reliable, service-focused team member who can remain calm under pressure, work collaboratively, and create a positive guest experience.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and lifestyle properties across Australia and worldwide. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mantra, and Fairmont, serving luxury, business, leisure, and budget travellers. Accor focuses on welcoming service, memorable guest experiences, responsible tourism, and career development for its employees. Team members may benefit from internal training, global mobility opportunities, staff accommodation or travel offers at selected properties, and access to the ALL - Accor Live Limitless loyalty programme. In Australia, Accor operates properties in major cities, regional destinations, and resort locations, offering varied opportunities in front office, food and beverage, housekeeping, events, sales, and hotel management.