Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent / Night Audit
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent / Night Audit role involves welcoming guests, completing check-in and check-out, managing reservations, processing payments, handling enquiries, coordinating with hotel departments, and preparing overnight financial reports. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and confidence using hotel property-management and payment systems. Previous front-office, reception, or night-audit experience is advantageous, although hospitality training may be considered. The role requires availability for overnight, weekend, and public-holiday shifts, the ability to work independently, and a calm, practical approach to resolving guest concerns. A valid Australian working entitlement and reliable transport are typically expected.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mövenpick, and Mantra. Accor properties serve business and leisure travellers across a wide range of price points, with a focus on guest experience, professional service, responsible tourism, and career development. In Australia, Accor operates hotels in capital cities, regional destinations, and resort areas, including Queensland’s Whitsunday region. Employees commonly work within structured service standards while being encouraged to show warmth, initiative, and local knowledge. The company also provides access to training, internal mobility, employee discounts, and the ALL - Accor Live Limitless loyalty programme. Specific duties, benefits, and employment conditions vary by property and employment agreement.