Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations Agent manages guest bookings, amendments, cancellations and enquiries across phone, email and online channels. The role typically requires previous hotel reservations, front office or customer service experience, strong communication skills, attention to detail and confidence using reservation or property-management systems such as Opera. Candidates are expected to provide accurate, friendly and efficient service, explain room types and rates clearly, follow payment and booking policies, and support occupancy and revenue targets. Flexibility to work varied shifts, including weekends and public holidays, is generally required. Knowledge of Perth, local attractions and Accor standards is advantageous. A professional manner, teamwork, problem-solving ability and a genuine focus on guest satisfaction are important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Novotel Perth Murray Street
Novotel Perth Murray Street is a contemporary Novotel hotel located in the heart of Perth, Western Australia, close to shopping, dining, entertainment and major city attractions. It operates under Accor, one of the world’s largest hospitality groups, with a broad portfolio of hotel brands ranging from economy to luxury accommodation. Novotel is known for comfortable, practical hotels designed for business and leisure travellers, with a strong emphasis on welcoming service, family-friendly experiences and reliable facilities. Accor promotes professional development, international mobility, diversity and responsible hospitality through its ALL Heartist culture. At Novotel Perth Murray Street, employees support a busy city property serving domestic and international guests, corporate travellers and event visitors. The hotel offers opportunities to build experience in reservations, front office operations, guest relations and wider hotel services within a globally recognised organisation.