Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Receptionist
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Receptionist welcomes guests, completes check-in and check-out, manages reservations and payments, responds to enquiries, handles guest requests, and supports smooth daily reception operations. The role generally requires strong communication and customer-service skills, professional presentation, basic computer confidence, and the ability to work accurately under pressure. Previous hotel or front-desk experience is advantageous, while knowledge of Opera or similar property-management systems is helpful. Candidates are expected to be reliable, approachable, flexible with shifts including weekends and public holidays, and comfortable working in a multicultural environment. A positive attitude, problem-solving ability, and commitment to Accor service standards are essential.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About ibis Sydney Airport
Accor is a global hospitality group operating hotels, resorts, and serviced residences across more than 110 countries. Its portfolio includes well-known brands such as ibis, Novotel, Mercure, Pullman, Sofitel, and Fairmont, serving economy, midscale, and luxury markets. ibis Sydney Airport is a practical, contemporary hotel located near Sydney Airport in Mascot, catering to airline passengers, business travellers, and short-stay visitors. The hotel focuses on efficient service, comfortable accommodation, and convenient access to airport terminals and Sydney attractions. As part of Accor, employees may benefit from structured training, international career opportunities, staff accommodation or travel programs where available, and discounts across participating properties. Front-office employees are central to the guest experience and represent the hotel throughout arrival, departure, and the stay.