Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Manager leads the reception and guest services team, ensuring smooth arrivals, departures, reservations support, billing, complaint resolution and a consistently welcoming experience. Candidates generally need previous hotel front-office or supervisory experience, strong communication and organisational skills, confidence using property-management systems, and the ability to manage team performance and staffing. Experience with Accor systems, Opera, or similar platforms is advantageous. The role requires flexibility to work mornings, evenings, weekends and public holidays, along with sound knowledge of hotel procedures, cash handling and Australian workplace requirements. The successful candidate is expected to be hands-on, commercially aware, calm under pressure and committed to guest satisfaction and team development.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Novotel Darwin Airport
Novotel is Accor’s internationally recognised midscale hotel brand, offering comfortable accommodation and practical services for business and leisure travellers. Novotel Darwin Airport forms part of the Darwin Airport Resort precinct in the Northern Territory, providing convenient access to Darwin International Airport and the city. The property serves airport passengers, corporate guests, families, groups and visitors exploring the Top End. Accor operates a large global portfolio of hotels and supports employees through structured training, career mobility and staff benefits, including opportunities to work across different brands and destinations. In this role, the Front Office Manager would contribute to daily hotel operations while representing both the Novotel brand and Accor’s service standards. The position typically works closely with housekeeping, food and beverage, reservations, finance and senior management to deliver efficient operations and a positive guest experience.