Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Services Team Leader | Club Millesime
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Services Team Leader for Club Millésime is expected to supervise daily club-lounge operations, deliver personalised service, support VIP and luxury guests, coordinate with front office and other departments, and help maintain Sofitel’s high service standards. Candidates should have previous experience in luxury hotels, guest relations, front office or lounge operations, along with strong communication, leadership and problem-solving skills. The role requires a polished presentation, attention to detail, confidence handling guest requests and complaints, and flexibility to work rotating shifts, weekends and public holidays. Familiarity with hotel systems and fluent English are generally expected; additional languages and knowledge of Accor procedures are advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour is a luxury five-star hotel operated by Accor, one of the world’s leading hospitality groups. Located beside Darling Harbour, the hotel combines French elegance with contemporary Australian style and offers premium accommodation, restaurants, bars, meeting facilities, a rooftop pool and Club Millésime executive-lounge services. Sofitel is known for refined design, personalised hospitality and its French-inspired service culture, while Accor provides international career opportunities, training and employee benefits across a broad portfolio of hotel brands. The Sydney property serves leisure travellers, business guests, event attendees and luxury clientele, making strong guest engagement and attention to detail central to its operation.