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Site Director - Shared Services Manila
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Site Director will lead MSC Cruises’ shared-services operation in Manila, overseeing service delivery, business performance, employee engagement, governance, and continuous improvement. Requirements typically include extensive leadership experience in a shared-services, business-process outsourcing, hospitality, or multinational environment; strong knowledge of operational planning, financial management, compliance, and people development; and excellent English communication and stakeholder-management skills. The successful candidate is expected to set a clear site strategy, build high-performing teams, maintain consistent service standards, manage risks, and represent Manila operations to senior regional and global leaders. Experience managing large teams and change initiatives is likely to be important.
About MSC Cruises
MSC Cruises is a global cruise company headquartered in Geneva, Switzerland, and part of MSC Group. It operates a large fleet of modern cruise ships serving destinations across Europe, the Caribbean, North America, South America, the Middle East, Asia, and other regions. The company provides accommodation, dining, entertainment, excursions, family activities, and onboard retail and wellness services to millions of guests. MSC Cruises combines international hospitality with strong maritime expertise and continues to expand its fleet, destinations, and shoreside support functions. Its Manila shared-services operation supports corporate and operational activities for the wider business and benefits from the Philippines’ established talent pool in customer service, finance, human resources, technology, and business-process operations. Employees can expect a multinational environment, collaboration across time zones, and opportunities connected with the company’s continuing global growth.