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Trade Support Executive
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Trade Support Executive supports MSC Cruises’ trade partners, including travel agents and other distribution partners, by handling enquiries, providing accurate product and booking information, resolving issues, and helping maintain strong commercial relationships. The role typically requires experience in travel, tourism, cruise, sales support, or customer service, together with excellent communication, organisation, and administrative skills. Candidates should be confident using booking systems and Microsoft Office, able to manage competing priorities, and comfortable working to deadlines and service standards. A proactive, commercially aware approach, attention to detail, and the ability to work effectively with internal departments and external trade customers are expected. Knowledge of the UK travel market and cruise products would be advantageous.
Working in the UK
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About MSC Cruises
MSC Cruises is a major global cruise company and part of the MSC Group, a privately owned organisation with extensive interests in shipping, logistics, travel, and transport. Headquartered in Geneva, the cruise line serves destinations across Europe, the Caribbean, North America, South America, the Middle East, Africa, and other international regions. Its fleet offers contemporary holidays for families, couples, and groups, combining accommodation, dining, entertainment, excursions, and onboard leisure facilities. In the United Kingdom, MSC Cruises works with travel agencies, tour operators, and direct customers to sell and support cruise holidays. The company places emphasis on international teamwork, guest experience, commercial growth, and developing sustainable operations. Roles in its UK business commonly support sales, trade partnerships, customer service, marketing, and cruise administration.