Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Retail Outlet Officer (Bali)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Retail Outlet Officer manages daily activities at a DHL service outlet in Bali. Responsibilities typically include welcoming customers, accepting and processing shipments, preparing documentation, providing quotations, handling payments, tracking consignments, resolving service questions, and meeting service and sales targets. Candidates are generally expected to have a high-school diploma or equivalent, customer-service or retail experience, good communication skills, basic computer literacy, attention to detail, and the ability to work accurately in a busy environment. Experience in courier, logistics, freight forwarding, or cash-handling operations is advantageous. Fluency in Indonesian and practical English skills are likely required, together with a professional appearance and a customer-focused approach.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Foreigners need the employer plan and a manager or expert post on the ministry's list; warehouse, driver and operations jobs are not at that level.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Oil-and-gas supply-chain posts were declared closed to foreigners (energy ministry, March 2018); the Manpower ministry says it will inspect through 2026.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Logistics jobs in Indonesia, varies by employer. Checked November 2026.
| Housing | Not standard; senior expat packages add a housing allowance or company lease, often paid a year or two ahead |
|---|---|
| Relocation | Employer pays the USD 100 a month levy (by law) and usually the visa (about IDR 7m); moving help if senior |
| Flights | Not standard; senior packages add a joining flight and home leave; the employer must send you home (by law) |
| Pay and overtime | Overtime 1.5x the first hour, 2x after; a meal after 4 hours of overtime (by law); not for senior grades |
| Contract | Fixed term only, up to 2 years at a time, renewable; no probation or end-of-contract pay for expats (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% to 35% in five bands (20% if non-resident); some skilled expats pay only on Indonesian income for 4 years |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Bali
Who can work there by passport, what a job usually includes, and island life.
About DHL
DHL is a global logistics and express-delivery company operating in more than 220 countries and territories. It provides international and domestic parcel delivery, freight transportation, supply-chain management, e-commerce logistics, and specialized business services. DHL is part of DHL Group, whose major divisions include DHL Express, DHL Global Forwarding, DHL Supply Chain, DHL eCommerce, and DHL Freight. Its retail outlets support individuals and businesses by accepting shipments, arranging international documents and parcels, offering delivery information, and providing customer assistance. The company is known for its international network, recognizable yellow-and-red branding, technology-supported shipment tracking, and focus on service reliability. In Indonesia, DHL serves corporate customers, small businesses, online sellers, and personal shippers through service points and delivery operations across major cities and tourist regions.