Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
IT Service Delivery Technician
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The IT Service Delivery Technician supports DHL employees and operational sites by installing, configuring, maintaining and troubleshooting hardware, software, networks and workplace technology. Typical requirements include practical experience in IT support or service delivery, knowledge of Windows environments, Microsoft 365, networking and incident-management processes, and familiarity with ITIL principles. Strong customer-service, communication and problem-solving skills are essential, along with the ability to prioritise tickets and work independently. The role may involve site visits, equipment deployment, documentation, supplier coordination and occasional out-of-hours support. DHL expects a dependable, security-conscious technician who can meet service-level targets, collaborate with regional IT teams and provide a professional user experience in a fast-paced logistics environment.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Warehouse, driver and operations jobs are below degree level and cannot be sponsored; only managers can, and logistics managers only while on the shortage list.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Logistics managers are on the interim shortage list today, but the July 2026 review did not recommend them from January 2027. Youth schemes are the usual way in for Canadians, Australians and Indians.
Official source: GOV.UK: Immigration Rules, Appendix Skilled Occupations. Checked November 2026.
What the job usually comes with in the UK
Usual for Logistics jobs in the UK, varies by employer. Checked November 2026.
| Housing | Not usually provided; you rent privately |
|---|---|
| Relocation | Visa fee is yours (GBP 819; GBP 324 health and care) unless the employer pays; moving help varies |
| Flights | Not standard; varies by employer and seniority |
| Pay and overtime | Pay starts at the National Living Wage, GBP 12.71 an hour from 1 April 2026 (age 21 and over, by law) |
| Contract | Permanent is usual; sponsored work visas last up to 5 years at a time |
| Leave | At least 28 days for a 5-day week (by law); employers may count bank holidays in it |
| Income tax | 0% to GBP 12,570, 20% to GBP 50,270, then 40%; plus 8% National Insurance (Scotland differs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About DHL
DHL is a global logistics and supply-chain company operating across international express delivery, freight forwarding, contract logistics, e-commerce and postal services. As part of DHL Group, it serves customers in more than 220 countries and territories, connecting businesses and consumers through transport, warehousing and technology-enabled supply-chain solutions. In the United Kingdom, DHL supports major industries including retail, healthcare, automotive, manufacturing and aerospace, with extensive distribution centres, delivery networks and technology operations. The company employs a large international workforce and places strong emphasis on safety, customer service, operational excellence, sustainability and employee development. Its IT teams help keep warehouses, transport systems, customer platforms and corporate services secure, reliable and available.