Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Spa Concierge
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Spa Concierge welcomes guests, manages appointments, explains treatments and facilities, handles payments, and helps create a smooth, personalised spa experience. Candidates are expected to have experience in a luxury hotel, spa, wellness centre, or premium customer-service environment, with excellent communication and organisational skills. A polished, friendly manner, attention to detail, confidence using booking systems, and the ability to remain calm during busy periods are important. The role may require flexibility to work evenings, weekends, and public holidays. Knowledge of spa treatments and a genuine interest in wellness would be advantageous. Candidates should be professional, discreet, commercially aware, and committed to Mandarin Oriental’s high service standards.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Mandarin Oriental Mayfair
Mandarin Oriental Hotel Group is an international luxury hospitality company recognised for refined service, distinctive design, and strong attention to cultural detail. The group operates hotels, resorts, residences, and spas across major destinations in Asia, Europe, the Middle East, and the Americas. Mandarin Oriental Mayfair, London is a modern luxury property in one of the capital’s most prestigious neighbourhoods, close to Mayfair’s restaurants, galleries, boutiques, and parks. Its spa and wellness offering reflects the brand’s focus on personalised experiences, discretion, and high-quality treatments. Employees typically work in a polished, guest-focused environment with opportunities for training, career development, and international mobility. The company looks for colleagues who are warm, professional, culturally aware, and committed to delivering thoughtful service rather than simply completing transactions.