Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Officer, Airport Services (Based in Denpasar, Indonesia)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Airport Services Officer supports Hong Kong Airlines passengers and ground operations at Bali’s Ngurah Rai International Airport. Responsibilities typically include check-in, boarding, baggage and documentation checks, passenger assistance, disruption handling, and coordination with airport authorities and ground-handling partners. Candidates are generally expected to have airport, airline, hospitality, or customer-service experience, good English and Bahasa Indonesia communication skills, sound computer knowledge, and a professional appearance. The role requires accuracy, patience, strong teamwork, and the ability to remain calm under pressure. Flexibility to work rotating shifts, weekends, public holidays, and during flight disruptions is essential. Familiarity with airline reservation or departure-control systems is advantageous.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: No route found for cabin crew or ground staff; foreign pilots need the employer plan and a civil-aviation licence check (2013 rule, current status unchecked).
Before you apply: Cabin crew usually pass the airline's medical, a background check and a safety course (some add a swim test); many set age, height and English rules. Pilots need a licence the local aviation authority accepts; some only validate a foreign one.
Watch for: A 2019 plan to cap foreign co-pilots at 2 years and captains at 3 on a type was reported (AIN, 12 April 2019); whether it became a rule was not checked.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Airlines jobs in Indonesia, varies by employer. Checked November 2026.
| Housing | Not standard; senior expat packages add a housing allowance or company lease, often paid a year or two ahead |
|---|---|
| Relocation | Employer pays the USD 100 a month levy (by law) and usually the visa (about IDR 7m); moving help if senior |
| Flights | Not standard; senior packages add a joining flight and home leave; the employer must send you home (by law) |
| Contract | Fixed term only, up to 2 years at a time, renewable; no probation or end-of-contract pay for expats (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% to 35% in five bands (20% if non-resident); some skilled expats pay only on Indonesian income for 4 years |
| Health cover | BPJS health after 6 months: 5% of pay up to a cap, employer 4%, you 1% (by law); private cover is common |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Bali
Who can work there by passport, what a job usually includes, and island life.
About HongKong Airlines
Hong Kong Airlines is a Hong Kong-based international airline established in 2006. It operates passenger services connecting Hong Kong with destinations across Asia and selected long-haul markets, with its primary hub at Hong Kong International Airport. The airline presents itself as a full-service carrier focused on safety, service quality, and connecting Hong Kong with regional and international cities. Airport-services employees support the passenger journey on the ground, working with airport authorities, handling agents, security teams, and flight crews. Working for the airline can provide exposure to international aviation standards and a multicultural operating environment. Exact employment terms, benefits, reporting arrangements, and local allowances may vary by station and employment contract. The Denpasar position is based at Bali’s Ngurah Rai International Airport and is likely to involve close coordination with local airport and ground-handling partners.