Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, resolves complaints and provides information about hotel services and local attractions. Candidates are generally expected to have previous hotel or customer-service experience, good spoken English, strong communication skills and a professional, guest-focused attitude. Knowledge of other languages, computerised hotel systems and cash-handling procedures is advantageous. The role requires flexibility to work shifts, weekends and public holidays, along with excellent organisation, attention to detail and the ability to remain calm in a busy environment. The successful candidate should represent the hotel warmly and consistently deliver high standards of service.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About Melia Hotels International
Meliá Hotels International is a Spanish hospitality group founded in 1956 and one of Europe’s established hotel companies. It operates hotels and resorts in destinations across Europe, the Americas, Asia, Africa and the Middle East under brands including Meliá, Paradisus, ME by Meliá, INNSiDE and Sol by Meliá. The company focuses on leisure and business hospitality, combining international standards with locally tailored guest experiences. Its properties commonly offer opportunities in front office, food and beverage, housekeeping, engineering, sales and administration. The Hotel Ben Marsalforn, affiliated by Meliá, is located in Marsalforn on the Maltese island of Gozo and serves visitors seeking a coastal holiday. Employees can typically expect a multicultural working environment, customer-service training and opportunities to build experience within an international hotel group.