Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Line Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Line Agent is expected to handle guest calls and requests professionally, provide accurate information, coordinate with hotel departments, record follow-ups, and help resolve concerns promptly. Candidates should have strong spoken and written English, a polite telephone manner, good communication and organisational skills, and confidence using hotel systems and standard office software. Previous experience in guest services, reservations, reception, or a call-centre environment is advantageous. The role requires flexibility to work shifts, including evenings, weekends, and public holidays. Meliá will expect a service-focused, calm, reliable team member who can multitask, protect guest privacy, and consistently represent the hotel positively.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About Melia Hotels International
Meliá Hotels International is a major Spanish hospitality group operating hotels and resorts across Europe, the Americas, Asia, and other international destinations. Founded in Mallorca, the company manages several brands, including Meliá Hotels & Resorts, ME by Meliá, Gran Meliá, INNSiDE by Meliá, and Sol by Meliá. Its properties cover leisure, business, luxury, and extended-stay markets. Meliá places strong emphasis on guest experience, international service standards, sustainability, and employee development. In Malta, the group operates hospitality properties in popular areas such as St Julian’s, a lively coastal destination known for restaurants, nightlife, business activity, and access to public transport. Employees can generally expect a multicultural workplace, opportunities to work with international guests, and hotel benefits that may vary by property and contract.