Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Line Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Line Agent handles guest calls and requests, provides accurate information, coordinates with hotel departments, records messages, and helps resolve service issues promptly. Candidates are generally expected to have previous hotel, reception, telephone operator, or customer-service experience, strong spoken English, a professional telephone manner, and good computer skills. Knowledge of additional languages and hotel systems such as Opera is advantageous. The role requires patience, discretion, attention to detail, teamwork, and flexibility to work shifts, including evenings, weekends, and public holidays. The successful candidate should be welcoming, organised, confident under pressure, and committed to delivering the service standards of Meliá Hotels International.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About Melia Hotels International
Meliá Hotels International is a major Spanish hotel group founded in 1956 and headquartered in Palma de Mallorca. It operates hotels and resorts in Europe, the Caribbean, Asia, Africa, and the Middle East under brands including Meliá, Gran Meliá, ME by Meliá, INNSiDE, Sol, and Paradisus. The company focuses on leisure and business hospitality, combining international standards with local guest experiences. Its properties typically offer opportunities across front office, food and beverage, housekeeping, culinary, engineering, sales, and corporate functions. Meliá promotes service quality, employee development, sustainability, and multicultural teamwork. In Malta, the group’s presence provides hospitality professionals with experience in an internationally recognised environment, while the island’s strong tourism sector can offer seasonal and longer-term career opportunities.