Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and payments, provides local information, and responds promptly to guest requests or concerns. Candidates are generally expected to have hospitality or customer-service experience, strong communication skills, a professional presentation, and confidence using hotel reservation or property-management systems. Fluency in English is essential; knowledge of Maltese or additional European languages is an advantage. The role requires flexibility to work shifts, weekends and public holidays, together with a helpful, organised and guest-focused attitude. Candidates should remain calm under pressure, work effectively with other departments, and consistently represent the hotel’s service standards.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About Melia Hotels International
Meliá Hotels International is a major Spanish hospitality group founded in 1956 and headquartered in Palma de Mallorca. The company operates hotels and resorts across Europe, the Americas, Africa and Asia under brands including Meliá, Gran Meliá, ME by Meliá, INNSiDE by Meliá, Sol and Paradisus. Its portfolio covers leisure resorts, urban hotels, lifestyle properties and premium luxury accommodation. Meliá places strong emphasis on guest experience, international service standards, sustainability and employee development. The Front Office Agent position is at INNSiDE by Meliá Malta, located in the St. Paul’s Bay area of northern Malta. The hotel environment is likely to be international and busy, with regular interaction with travellers from different countries and close cooperation between reception, reservations, housekeeping, food and beverage, and management teams.