Loading...

Please Note

  • An estimate based on public data for similar roles. Not provided by the employer.

Senior Manager, Service Delivery (Product Management & Ops Support)

Singapore Pacific International Lines Estimated salary: SGD 12,000–18,000 per month, depending on experience and total compensation
Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role is expected to lead service delivery across product management and operational support, ensuring reliable processes, strong customer outcomes and effective coordination between commercial, technology and operations teams. Requirements typically include a degree in business, logistics, technology or a related discipline, with substantial experience in service delivery, product management, shipping or supply-chain operations. The candidate should demonstrate leadership, stakeholder management, process-improvement and analytical skills, together with the ability to manage competing priorities in a global environment. Familiarity with digital products, maritime logistics, performance metrics and change management would be valuable. The successful candidate is expected to improve service quality, support product adoption, resolve operational issues and contribute to strategic business improvements.

About the employer

Pacific International Lines (PIL) is a Singapore-headquartered container shipping company founded in 1967. It operates an international network covering major trade routes and provides container liner services, logistics solutions and related supply-chain support. PIL is one of the established privately owned shipping lines in Asia and serves customers across sectors such as manufacturing, retail, commodities and industrial goods. The company combines maritime transport with digital tools, customer-service operations and inland logistics coordination. Its Singapore headquarters supports global commercial, operational, technology and corporate functions. Employees typically work in a multicultural environment involving colleagues, customers, ports, agents and partners across different countries. PIL’s business depends on dependable vessel operations, efficient cargo movement, regulatory compliance and continuous improvement in service delivery.

What the job usually comes with in Singapore

Usual for Logistics jobs in Singapore, varies by employer. Checked November 2026.

HousingWork Permit staff: the employer must ensure proper housing (by law)
RelocationWork Permit staff: employer pays levy, bond and insurance (by law); relocation help is an expat perk
FlightsWork Permit staff: flight home paid by the employer (by law); others only if the offer says so
Pay and overtimeOvertime pays at least 1.5x hourly pay (by law): manual staff up to SGD 4,500 basic, others up to SGD 2,600
ContractWork Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default
Leave7 to 14 days (by law; many get more); 11 public holidays; 14 days' sick leave, 60 in hospital
Income tax0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass

Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.

Can I work in Singapore?

How it works: Warehouse and driver jobs need a services Work Permit, open only to Malaysia, China, Hong Kong, Macau, South Korea and Taiwan; degree-holding planners: Employment Pass.

Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.

Watch for: Heavy-vehicle driving opened to South Asians and Filipinos in September 2025 only for people who already held a Class 4 or 5 licence by 1 September 2025.

Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.

Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.

Guidance, not legal advice. Rules change; your employer confirms the details for your case.

Loading...