Duty Manager - Bangkok Marriott Hotel Sukhumvit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, and effective coordination between departments. Requirements typically include hotel or hospitality experience, strong communication and problem-solving skills, supervisory ability, professional presentation, and proficiency in English; knowledge of hotel systems is advantageous. The candidate is expected to handle guest concerns, support colleagues, monitor service standards, manage incidents, complete shift reports, and make sound decisions when senior managers are unavailable. Flexibility to work rotating shifts, weekends, and public holidays is essential. Marriott experience or familiarity with international service standards would be beneficial.

About the employer

Bangkok Marriott Hotel Sukhumvit is an upscale Marriott International property located in Bangkok’s vibrant Sukhumvit district. The hotel serves business and leisure travelers with guest rooms, restaurants and bars, meeting facilities, fitness and wellness amenities, and convenient access to shopping, dining, and public transportation. As part of Marriott International, the property operates within one of the world’s largest hospitality companies, with a broad portfolio of brands and established standards for guest service, employee development, and operational excellence. The hotel offers opportunities to work in a multicultural environment and gain experience in a full-service luxury setting. Employees are generally expected to demonstrate Marriott’s service values, teamwork, professionalism, integrity, and commitment to creating memorable guest experiences.