Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, provides local information, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, good computer and cash-handling ability, and confidence working with international guests. Previous experience in hotel front office, guest services, or a related hospitality role is helpful, while a hospitality qualification may be preferred. The role requires flexibility to work rotating shifts, weekends, and holidays. Marriott expects candidates to be attentive, positive, reliable, culturally aware, and able to follow service standards while working effectively with other departments.

About the employer

Clark Marriott Hotel is a premium five-star property in New Clark City, Tarlac, operated under the Marriott International brand. It serves business travelers, leisure guests, families, and visitors attending events in the Clark and Central Luzon area. The hotel offers contemporary accommodation, restaurants and bars, meeting and banquet facilities, wellness amenities, and Marriott Bonvoy guest services. As part of Marriott International, it follows global standards for hospitality, guest care, ethics, training, and professional development. Employees typically work in a multicultural environment and may gain experience across front office, food and beverage, housekeeping, events, and other hotel departments. The property benefits from its location near Clark International Airport and major business, tourism, and entertainment destinations.