Guest Experience Expert - Four Points by Sheraton Jakarta Thamrin

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, handles concerns, provides local information, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, a positive attitude, and the ability to remain calm under pressure. Previous hotel, front-office, or guest-relations experience is helpful, while familiarity with Marriott standards and hotel systems is an advantage. The role requires flexibility to work shifts, weekends, and public holidays, along with good English and Indonesian communication skills. Candidates should be attentive, culturally aware, team-oriented, and comfortable using computers and coordinating with other departments.

About the employer

Four Points by Sheraton Jakarta Thamrin is a contemporary Marriott International hotel located in central Jakarta, close to business districts, shopping areas, restaurants, and major attractions. Four Points is designed for practical, comfortable stays, combining approachable service with modern rooms, dining, meeting facilities, and social spaces. The property serves business travelers, leisure guests, groups, and visitors attending events in the capital. As part of Marriott International, it follows global standards for hospitality, guest service, ethics, training, and career development. Employees typically work in a multicultural environment and collaborate across front office, housekeeping, food and beverage, engineering, and sales teams. The hotel offers opportunities to develop experience with an internationally recognized hospitality brand while serving guests in one of Southeast Asia’s busiest urban destinations.