Reservation Agent (Thai Speaking) - Khao Lak Marriott Beach Resort & Spa

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent supports the resort’s reservations operation by handling telephone, email and online booking enquiries, confirming room availability, explaining rates and packages, recording guest preferences, and coordinating with Front Office, Sales and Revenue teams. Candidates should have strong spoken and written Thai and English, good computer skills, attention to detail, and a professional, guest-focused manner. Previous hotel reservations, front-office or customer-service experience is preferred. The successful candidate is expected to respond promptly, maintain accurate booking records, follow Marriott standards, protect guest information, and work flexibly across shifts, weekends and public holidays. Familiarity with hotel reservation systems such as Opera or similar software would be an advantage.

About the employer

Khao Lak Marriott Beach Resort & Spa is a luxury beachfront resort operated under the Marriott International portfolio. Located in the Khao Lak area of Phang Nga, the resort is designed for leisure travellers, families, couples and groups seeking an upscale tropical holiday on Thailand’s Andaman coast. Its operation typically includes guest rooms and suites, restaurants and bars, event facilities, a spa, recreational activities and comprehensive guest services. Marriott International is one of the world’s largest hospitality companies, with a broad collection of internationally recognised hotel brands and established standards for service, training, guest care and career development. Employees can expect a multicultural working environment, structured operating procedures, opportunities to use global hotel systems, and access to Marriott’s wider professional network and benefits, subject to local employment terms.