Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to requests, provides local information, handles reservations or billing enquiries, and helps resolve concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and confident manner, basic computer ability, and good attention to detail. Experience in hotels, tourism, or front-office operations is helpful, although enthusiastic applicants with relevant service experience may be considered. The role requires flexibility to work shifts, weekends, and public holidays, along with professional grooming, teamwork, and the ability to remain calm in a busy resort environment. English is important; knowledge of Malay or other languages is an advantage.

About the employer

Miri Marriott Resort & Spa is an upscale Marriott property in Miri, Sarawak, Malaysia, serving business travellers, holidaymakers, and guests visiting northern Borneo. The resort typically combines comfortable accommodation with restaurants, meeting facilities, leisure amenities, and spa services. As part of Marriott International, it follows global standards for guest service, training, hospitality operations, and employee conduct while also reflecting local Sarawakian culture. The hotel supports a range of careers in front office, food and beverage, housekeeping, culinary operations, engineering, spa, sales, and administration. Employees may benefit from Marriott’s international work environment, structured learning opportunities, staff discounts, and exposure to guests from different countries. The Guest Experience Expert role is particularly suited to someone who enjoys direct guest interaction and wants to build a career in hotel operations.