F&B Service Expert - Sky Lounge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B Service Expert – Sky Lounge is responsible for welcoming guests, taking orders, serving food and beverages, preparing tables, processing payments, and maintaining excellent service standards in the hotel’s lounge. Candidates are generally expected to have hospitality or restaurant experience, strong communication skills, a professional appearance, and a service-focused attitude. Familiarity with food and beverage menus, hygiene procedures, POS systems, and basic English is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain composed in a busy luxury-hotel environment. Candidates should be attentive, team-oriented, reliable, and committed to creating a memorable guest experience.

About the employer

The Westin Surabaya is a premium Marriott International hotel located in Surabaya, East Java, Indonesia. Westin is known for its wellness-focused hospitality philosophy, designed to help guests maintain healthy routines while travelling through features such as nutritious dining, fitness facilities, restorative spaces, and comfortable accommodations. The property serves business travellers, leisure guests, families, and events, and is associated with Pakuwon Mall, one of the region’s major lifestyle and shopping destinations. As part of Marriott’s global hotel portfolio, The Westin Surabaya follows international standards for guest service, food and beverage operations, employee development, safety, and professionalism. Employees may benefit from structured training, exposure to international hospitality practices, Marriott-related career opportunities, and staff benefits, although exact compensation and conditions depend on the position and local employment terms.