At Your Service Agent（テレフォンオペレーター）

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent handles hotel telephone calls, guest requests, information inquiries, wake-up calls, and communication with relevant departments. Requirements typically include strong customer-service and communication skills, a professional telephone manner, basic computer ability, and flexibility to work rotating shifts, including nights, weekends, and holidays. Japanese fluency is generally essential, while conversational English is highly desirable in an international hotel. Candidates are expected to remain calm under pressure, record requests accurately, protect guest privacy, and provide warm, efficient service consistent with Westin and Marriott standards. Previous hotel, call-center, or customer-service experience is helpful but may not always be required.

About the employer

The Westin Yokohama is an upscale wellness-focused hotel operated under Westin Hotels & Resorts, part of Marriott International, one of the world's largest hospitality companies. Located in Yokohama's Minato Mirai district, the hotel offers guestrooms, restaurants, meeting facilities, a fitness centre, and wellness-oriented guest experiences. Westin is known for its emphasis on sleep, wellbeing, nutritious dining, and the brand's signature Heavenly Bed. Marriott provides structured service standards, training, and opportunities to develop across its global hotel network. Employees commonly work in multicultural teams and serve both domestic and international guests. Benefits and employment conditions vary by contract and position, but may include staff meals, hotel discounts, social insurance, transportation support, and career development opportunities.