Front Desk/Club Lounge Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk/Club Lounge Supervisor oversees daily front-desk and club-lounge operations, ensuring warm, efficient service for guests and loyalty members. Typical requirements include hotel front-office experience, previous supervisory responsibility, strong communication skills, and professional Japanese and English ability. The successful candidate should be confident handling check-in and check-out, guest requests, complaints, room assignments, billing, VIP arrivals, lounge service, and team coordination. Marriott or luxury-hotel experience, familiarity with hotel systems, and flexible availability for shifts, weekends, and holidays are advantageous. The role expects a polished, welcoming manner, sound judgment, attention to detail, and the ability to coach colleagues while maintaining Westin service standards.

About the employer

The Westin Yokohama is a luxury hotel in Yokohama operated under the Westin brand, part of Marriott International, one of the world’s largest hospitality companies. Westin focuses on wellbeing through its signature sleep experience, nutritious dining, fitness facilities, and programs designed to help guests feel renewed while travelling. The Yokohama property serves leisure travellers, business guests, international visitors, and conference groups, with guest rooms, restaurants, a club lounge, meeting facilities, and wellness amenities. Marriott International provides structured service standards, training, career development, and opportunities to move between hotels and countries. Employees are generally expected to deliver thoughtful, personalised hospitality while working effectively in a multicultural environment. Benefits and employment conditions vary according to the local contract, experience, and the specific hiring terms published for the position.