Hostess

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Hostess welcomes guests, manages restaurant seating, handles reservations, escorts diners to their tables, and supports smooth front-of-house service. Candidates should have a friendly, polished manner, strong communication skills, and good customer-service awareness. Previous experience in a hotel, restaurant, or guest-relations role is helpful, although candidates with a positive attitude and willingness to learn may also be considered. The role requires professional grooming, confidence when speaking with guests, attention to detail, teamwork, and the ability to remain calm during busy service periods. Flexibility to work shifts, weekends, and public holidays is expected. Knowledge of English is important; additional languages and familiarity with restaurant reservation systems are advantages.

About the employer

Sheraton Colombo Hotel is a premium international hotel in Colombo, Sri Lanka, operating under the Sheraton brand and Marriott International. The property is designed to serve business travellers, holidaymakers, groups, and local guests, with accommodation, restaurants, bars, meeting facilities, and leisure services. Sheraton hotels are known for professional hospitality, comfortable guest spaces, and a welcoming environment that encourages social connection. Employees generally work within established Marriott service standards, with emphasis on guest satisfaction, teamwork, grooming, safety, and consistent service delivery. As part of a global hotel company, the hotel may offer structured training and opportunities to develop a career in hospitality. The working environment is likely to be busy and guest-focused, particularly during weekends, conferences, weddings, and peak tourism periods.