Night Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Duty Manager oversees hotel operations during overnight hours, acting as the senior manager on duty and ensuring smooth guest service, safety, security, and interdepartmental coordination. Candidates should have several years of hotel operations or front-office management experience, strong leadership and decision-making skills, and excellent communication abilities. Previous experience in an international luxury or upscale hotel is advantageous. Fluency in Japanese and English is likely expected, together with confidence handling guest complaints, emergencies, cash controls, night audits, and operational reports. The successful candidate will be calm under pressure, guest-focused, well organized, and willing to work overnight, weekends, and public holidays.

About the employer

The Westin Yokohama is an upscale wellness-focused hotel located in Yokohama, Kanagawa, and operates under the Westin Hotels & Resorts brand. Westin is part of Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. The brand is known for its emphasis on wellbeing, restorative sleep, healthy dining, fitness, and thoughtful guest experiences. The Westin Yokohama offers guest rooms, restaurants and bars, meeting facilities, a fitness centre, spa-related amenities, and panoramic city views. Employees typically work in a multicultural environment with structured service standards, training opportunities, and access to Marriott’s global career network. The property serves international travellers, business guests, leisure visitors, and conference groups visiting the Yokohama area.