Complex Account Director-JSO

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Complex Account Director-JSO is responsible for developing and managing key corporate, group, and business-travel accounts for Sheraton Surabaya Hotel & Towers and related properties. Requirements typically include several years of hotel sales or business-development experience, strong knowledge of the Indonesian hospitality market, excellent English and Indonesian communication skills, negotiation ability, and proven success in meeting revenue targets. The candidate is expected to build long-term client relationships, identify new business opportunities, conduct sales calls and presentations, coordinate with revenue and operations teams, maintain accurate account records, and represent Marriott professionally. Frequent travel, networking, commercial awareness, and confidence working with multinational clients are likely to be important.

About the employer

Sheraton Surabaya Hotel & Towers is a Marriott International property located in central Surabaya, East Java, near major shopping, business, and cultural attractions. The hotel serves corporate travelers, leisure guests, meetings, weddings, and large events, offering accommodation, restaurants, conference facilities, recreational amenities, and business services. As part of the Sheraton brand, it focuses on welcoming shared spaces, dependable service, and connecting guests with the local community. Marriott International is one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. Employees generally work within structured global standards covering guest service, sales performance, compliance, inclusion, and professional development. This role supports the hotel’s commercial performance by managing important accounts and promoting business across a complex or multi-property sales portfolio.