Housekeeping Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Housekeeping Supervisor oversees daily room and public-area cleaning, assigns duties, checks standards, manages supplies, and supports the housekeeping team. Candidates generally need hotel housekeeping experience, supervisory ability, strong organization, attention to detail, and a practical understanding of hygiene and safety procedures. Experience with hotel property-management or housekeeping systems is useful. The role requires clear communication, teamwork, flexibility with shifts, and the ability to remain calm during busy periods. Candidates are expected to coach employees, respond professionally to guest concerns, coordinate with maintenance and front office, and ensure Sheraton service standards are consistently maintained. Previous experience in an international hotel and working knowledge of English may be advantageous.

About the employer

Sheraton Surabaya Hotel & Towers is a full-service international hotel located in central Surabaya, East Java, near major shopping, business, and entertainment areas. It operates under the Sheraton brand, part of Marriott International, one of the world's largest hospitality companies. The hotel serves business travelers, leisure guests, families, and corporate or social events, offering accommodation, restaurants, meeting facilities, recreational amenities, and guest services. Employees work within Marriott's established service, safety, and brand standards, with opportunities to interact with both Indonesian and international guests. Sheraton properties typically emphasize teamwork, professionalism, guest satisfaction, operational consistency, and employee development. The housekeeping team plays an important role in maintaining room quality, public areas, cleanliness, comfort, and the overall guest experience.