Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Agent-Guest Relations
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Agent welcomes guests, supports check-in and check-out, handles questions and requests, resolves service concerns, coordinates with hotel departments, and helps create a positive guest experience. Candidates are generally expected to have hospitality or customer-service experience, strong communication skills, a professional appearance, and confidence dealing with international guests. Fluency in English is important; knowledge of Sinhala or Tamil is advantageous. The role requires excellent organization, patience, problem-solving ability, computer literacy, and flexibility to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems and Marriott service standards is beneficial.
Can I work in Sri Lanka?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only listed roles: senior managers, executive and specialty chefs, spa managers and therapists, water-sports instructors.
Watch for: Waiter, housekeeping and front-office jobs are not on the official list for foreigners.
Official source: Sri Lanka Tourism Development Authority: visas for tourism staff. Checked November 2026.
What the job usually comes with in Sri Lanka
Usual for Sri Lanka, varies by employer. Checked November 2026.
| Housing | Senior staff: on site or an allowance |
|---|---|
| Meals | Duty meals |
| Flights | Joining flight and a yearly home ticket (managers) |
| Service charge | About 10%, shared among local line staff; expat managers rarely share |
| Contract | 1 year, renewable |
| Leave | 14 days |
| Income tax | 0% up to LKR 150,000 a month, up to 36% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Sri Lanka
Who can work there by passport, what a job usually includes, and island life.
About Courtyard by Marriott Colombo
Courtyard by Marriott Colombo is a contemporary full-service hotel operated under Marriott International, one of the world's largest hospitality companies. Located in Colombo, Sri Lanka's commercial capital, the hotel serves business and leisure travellers with comfortable rooms, dining facilities, meeting spaces, fitness amenities, and professional guest services. Courtyard hotels are designed for modern travellers who value convenience, practical comfort, and reliable service. Employees work within Marriott's internationally recognized standards, with emphasis on hospitality, guest satisfaction, teamwork, integrity, and professional development. The Colombo property offers exposure to a diverse international clientele and to the operational standards of a global hotel brand. Benefits and employment conditions can vary according to the final contract, local regulations, service-charge arrangements, and the employee's experience.