Agent-Guest Relations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Agent welcomes guests, supports check-in and check-out, handles questions and requests, resolves service concerns, coordinates with hotel departments, and helps create a positive guest experience. Candidates are generally expected to have hospitality or customer-service experience, strong communication skills, a professional appearance, and confidence dealing with international guests. Fluency in English is important; knowledge of Sinhala or Tamil is advantageous. The role requires excellent organization, patience, problem-solving ability, computer literacy, and flexibility to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems and Marriott service standards is beneficial.

About the employer

Courtyard by Marriott Colombo is a contemporary full-service hotel operated under Marriott International, one of the world's largest hospitality companies. Located in Colombo, Sri Lanka's commercial capital, the hotel serves business and leisure travellers with comfortable rooms, dining facilities, meeting spaces, fitness amenities, and professional guest services. Courtyard hotels are designed for modern travellers who value convenience, practical comfort, and reliable service. Employees work within Marriott's internationally recognized standards, with emphasis on hospitality, guest satisfaction, teamwork, integrity, and professional development. The Colombo property offers exposure to a diverse international clientele and to the operational standards of a global hotel brand. Benefits and employment conditions can vary according to the final contract, local regulations, service-charge arrangements, and the employee's experience.