Moonlight (Overnight) Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Moonlight (Overnight) Front Desk Agent supports hotel guests during overnight operations, handling check-ins and check-outs, reservations, payments, guest requests, night audit tasks, security procedures and accurate reporting. Candidates are expected to have strong customer-service and communication skills, professional presentation, sound computer ability and confidence working independently at night. Previous hotel front-office experience and familiarity with property-management systems such as Opera are advantageous. The role requires flexibility for overnight, weekend and public-holiday shifts, attention to detail, reliability and the legal right to work in Australia. A calm, welcoming manner and the ability to resolve guest concerns professionally are essential.

About the employer

W Melbourne is part of Marriott International, one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous international brands. The W brand is positioned as a contemporary, design-led luxury lifestyle experience, combining distinctive interiors, energetic social spaces, dining, entertainment and personalised service. Located in Melbourne, W Melbourne reflects the city’s creative culture and is designed for both leisure and business travellers. Marriott promotes professional development, service excellence, inclusion and opportunities to build careers across its global hotel network. Employees typically work in a multicultural environment with structured operational standards, training and access to Marriott’s wider hospitality ecosystem. W Melbourne’s front-office team represents the hotel around the clock, creating a confident and memorable arrival and departure experience while supporting guests throughout their stay.